FAQ

🛍️ What products do you sell?
I currently offer a curated collection of T-shirts and sweatshirts inspired by your favourite bookish worlds — currently the iconic A Court of Thorns and Roses series by Sarah J Maas. This collection is OFFICIALLY LICENSED. Each piece is designed with love, magic, and a touch of fandom flair.

⏳ How long does order processing take?
All orders are processed within 5 working days. Each item is made and packed with care, so I appreciate your patience while I prepare your bookish treasures.

🚚 How is shipping handled?
I ship all orders via Royal Mail 24 Tracked, so you’ll receive tracking information once your parcel is on its way. Delivery times may vary slightly depending on your location, but Royal Mail typically delivers within 1–2 working days after dispatch.

📦 What if my order hasn’t arrived?
If your order hasn’t arrived within 7 working days of dispatch, please check your tracking link first. If it looks like something’s gone astray, feel free to contact me at xthebooknookx@gmail.com and I will help investigate or arrange a replacement if needed.

🔁 Do you accept returns?
Yes — I accept returns in accordance with UK standard consumer law. If your item arrives damaged, incorrect, or you simply change your mind, you can return it within 14 days of receipt. Items must be unworn, unwashed, and in original condition.
To start a return, please email me at xthebooknookx@gmail.com with your order number and reason for return. l will guide you through the next steps.

💌 Can I change or cancel my order?
If your order hasn’t been processed yet, I will do my best to accommodate changes or cancellations. Just email as soon as possible at xthebooknookx@gmail.com with your order number and request. 

📖 Still have questions?
I'm here to help! Reach out anytime via xthebooknookx@gmail.com, and I will get back to you as soon as I can — usually within 1–2 working days.

Thank you!

Megs xxx